Help Centre

FREQUENTLY ASKED QUESTIONS

INTENSE PULSED LIGHT (IPL) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back. 

Yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. It is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. Should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. 

IPL IS NOT SUITABLE FOR CHILDREN UNDER THE AGE OF 16, PREGNANT WOMEN, WOMEN WHO ARE MENSTRUATING OR LACTATING, PEOPLE WITH EPILEPSY, SKIN CANCER, HEMANGIOMA, OR MEDICAL SKIN CONDITIONS SUCH AS ALLERGIC DERMATITIS, PSORIASIS, OR ECZEMA. THE IPL HANDSET SHOULD NOT BE USED ON BROKEN SKIN, BLISTERS, WOUNDS, SCARS, MOLES, DARK SPOTS, VERY DARK SKIN TONES, SUNBURNT AREAS, OR AREAS THAT HAVE UNDERGONE PLASTIC SURGERY.

If you use your handset as recommended it is unlikely that you will experience any side effects. In some cases you may experience redness or slight skin irritation on treated areas. We recommend that you use a water-based moisturizer after sessions to soothe the treated areas. 

No. IPL uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. For this reason, IPL is safer for home-use, gentler on the skin, and painless. 

No. One of the biggest benefits of using IPL hair removal is that it is gentle and painless. There are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance. 

Yes, it only weighs 200g and is compact for convenient home-use or travel. 

No. Your device has a 20 year life span with no refills necessary. It's a one time payment investment to a hair-free future. 

The device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5J/cm2, with five intensity levels so that you can choose what suits your skin type best according to your tolerance level. 

Yes, your IPL handset will come with a one year warranty.

No. That's one of the benefits of investing in an IPL handset! No recurring costs, one time payment, long-term results. 

No form of hair removal is 100% permanent. When companies claim 'permanent' hair removal this usually means no hair re-growth for up to 6 months. After completing your IPL treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. Results may vary from person to person. 

The handset has a lifetime of 20 years. Your results may last longer. 

Yes, IPL is suitable for both men and women.

You can use IPL to remove unwanted hair from anywhere on your body except near or around your eyes. You should also avoid prosthetic areas and areas that have undergone plastic surgery.

IPL works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles. 


IPL works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. It is not as effective on very light, grey, or red hair. 

It is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. Do not spray alcohol or any liquid directly onto the device. Ensure that the device is switched off and unplugged from electricity before cleaning. Store in a cool dry place. 

No, it is not recommended for women who are pregnant or breastfeeding to use IPL laser hair removal devices.

No, IPL laser hair removal is not suitable for people who have epilepsy.

No, IPL should not be used on moles or dark freckles.

It usually takes 3-5 sessions to notice a reduction in hair re-growth and up to 12 weekly sessions for full results. You can then do touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. Results vary from person to person.

No, using it more often than recommended will not give you faster results and may cause skin irritation. It is recommended that you use your IPL handset once a week for 12 weeks and then once every 4-8 weeks, or as necessary, for touch-ups to prevent hair from growing back. 

No, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. This includes the use of tanning booths and tanning beds. 

No, IPL should not be used over tattoos. To avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.

You don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes. 

IPL is suitable for anyone above the age of 18 years. 

Yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. The hair left behind will give off a burning smell as the IPL transfers heat to it. 


Your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240V suitable for all regions worldwide. 

In order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with IPL before your first home session. You must always shave the area you want to treat before beginning a session. Avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session. 

Use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths). 

You can shave between IPL sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. These hair removal methods will compromise the results of your IPL treatment. 

Yes, over time it is normal for there to be some slight blackening on or around the light flash window. This will not effect your use of the device or your results from treatments. 

The silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.

Phototherapy is the treatment of various conditions through the use of light. 

There are three phototherapy settings for you to choose from depending on what you would like to treat. Red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. Blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. Green light treatment is used for tightening the skin and reducing the visibility of pores. 

The exfoliation side comes with hundreds of soft silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. The vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose. 

Flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love. 

There are seven vibration intensity settings with a maximum of 12,000 vibrations per minute. 

Yes, the silicone facial brush comes with a wireless charging base port and a USB charging cable that can be used worldwide. 

Yes, it is made with IPX8 level waterproofing.

Not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face. 

Yes, your 3-in-1 silicone facial brush will come with a one year warranty. 

It only weighs 68g and is compact for convenient home-use or travel. 

Step 1: Scan the QR code in your manual and download the application on your phone.

Step 2: Connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. 

Step 3: Choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. Watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.

Step 4: Use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. 

Step 5: Repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.


Microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone. 

Yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. It is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. Should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.

THE LUMINUS CO™ MICRODERMABRASION KIT IS NOT SUITABLE FOR CHILDREN UNDER THE AGE OF 16, PREGNANT WOMEN, WOMEN WHO ARE MENSTRUATING OR LACTATING, PEOPLE WITH EPILEPSY, SKIN CANCER, HEMANGIOMA, OR MEDICAL SKIN CONDITIONS SUCH AS ALLERGIC DERMATITIS, PSORIASIS OR ECZEMA. THE LUMINUS CO™ MICRODERMABRASION KIT SHOULD NOT BE USED ON BROKEN SKIN, BLISTERS, WOUNDS, SCARS, MOLES, DARK SPOTS, VERY DARK SKIN TONES, SUNBURNT AREAS, OR AREAS THAT HAVE UNDERGONE PLASTIC SURGERY.


No, it's painless, quick, and easy to use.

No, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure. 

You can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms. 

Yes, your microdermabrasion kit will come with a one year warranty.

No, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.

No. It is suitable for anyone above the age 16 years. 

It is recommended that you use your device once per week to get clearer, brighter, and smoother skin. We do not recommend using the device more frequently as this will not improve results and may irritate the skin. 

No, there are no additional or costs or refills necessary. It's a one-time investment to clearer, brighter, healthier skin. 

No, you don't need any additional products to use this device. It is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine. 

You don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.

There are four beauty head attachments included in your kit. 

Beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. 

Beaty head attachment 2 micro-crystal coated for exfoliation.

Beauty head attachment 4 is for smaller, harder-to-reach areas. 


The device comes with the latest AI technology in home microdermabrasion and exfoliation. The built-in 5mm HD camera can be connected to your phone so that you can get up close and personal with your skin. Watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. You can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.

Yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. Results may vary from person to person depending on skin type and skin condition. 

The device comes with a USB charging cable so you can use it anywhere in the world. Once charged the device can run for approximately 90 minutes.

It only takes a few minutes to complete a session with your microdermabrasion kit. You can get quick and visible results from the first use. 

It is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. Ensure that the device is switched off and unplugged before cleaning. Do not spray any liquid directly onto the device. Store in a cool dry place after use. 

It only weighs 123g and is compact for convenient home-use or travel. 

We offer FREE shipping worldwide.

Due to border closures we do not currently deliver to the following destinations:

Afghanistan, Azerbaijan, Bahamas, Belize, Bolivia, Brunei, Cape Verde, Cayman Islands, Comoros, Dominica, Eswatini, Guinea-Bissau, Guyana, Iraq, Kazakhstan, Laos, Libya, Martinique, New Caledonia, Nicaragua, Pakistan, South Sudan, St. Kitts & Nevis, St. Vincent & Grenadines, Sudan, Tajikistan, Turkmenistan, Uzbekistan, Venezuela, Yemen

Shipping typically take 5-7 business days.

Estimated shipping times do not include clearance or customs delays and are subject to stock availability.

You can find more details on our shipping and handling policy here: Shipping & Handling

You can select your preferred payment method at checkout. We accept secure payments via Credit Card, Debit Card, and Apple Pay.


Your 100% satisfaction is important to us. We offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. We also offer a 30-day return policy subject to the terms and conditions outlined in our Returns Policy. You can find more details on this here: Returns Policy 

We do not offer exchanges. The fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.

Items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method for the goods. We will ship your package within 5-7 business days. Our support team is always happy to guide you at any step!

Our support team is always happy to guide you at any step! International taxes might be applied depending on your country's import taxes policy. Import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. LUMINUS CO is in no way responsible for any customs or import charges. Taxes, import charges, and customs are the sole responsibility of the customer. 

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Tabby lets you shop now, pay later and earn cash – without the interest, fees or debt traps.

Select Tabby at checkout and your total purchase will be split into 4 equal installments. The first installment is processed immediately and we deliver your order as normal, so you can enjoy now and pay later.

The remaining installments are collected automatically on your debit/credit card thereafter. There is no interest and zero fees as-long-as all repayments are processed successfully on time. 

To use Tabby, you must be over 18 years old and have a valid UAE or KSA mobile number.

As long as you are making payments on time, there is absolutely no interest and zero fees when using Tabby.

Tabby is committed to responsible spending which is why every purchase is carefully considered before approvals. You will receive regular reminders before any due payments to avoid missing them. If Tabby is unable to collect payments on the scheduled day, you will no longer be able to make purchases with Tabby until dues are paid.

Late fees vary by country

UAE: A late fee of 15 AED is charged a day after a payment is due. If you have not repaid for another two weeks, an additional late fee of 30 AED is applied.

Saudi Arabia: A late fee of 15 SAR is charged a day after a payment is due. If you have not repaid for another two weeks, an additional late fee of 30 SAR is applied.

Kuwait: A late fee of 1.25 KWD s charged a day after a payment is due. If you have not repaid for another two weeks, an additional late fee of 2.5 KWD is applied.

Bahrain: A late fee of 1.5 BHD s charged a day after a payment is due. If you have not repaid for another two weeks, an additional late fee of 3 BHD is applied.

Tabby currently accepts all major debit and credit cards (Mastercard, Visa, MADA in Saudi Arabia, KNET in Kuwait and Benefit in Bahrain). Prepaid cards are not accepted.

Tabby accepts Apple Pay in KSA.

There is no set limit for how many purchases you can place using Tabby. However, the approval decision when shopping with Tabby can depend on the following:

  • Your payment history with Tabby
  • Your remaining balance and unpaid orders with Tabby
  • The purchase amount of your shopping basket
  • Other factors to determine approvals which we’re unable to reveal due to security reasons

If you would like to return or cancel your order, please contact us at info@luminusco.com. Once we have approved your return, or order cancellation, any payments made to Tabby will be directly refunded to your card. 

Your privacy and security are very important to Tabby, and the solution is designed to prevent unauthorized use and protect your personal information. Tabby uses security measures including computer safeguards and secured files. It also maintains other physical, electronic and procedural safeguards to protect your information and limits access to sensitive information to those employees for whom access is appropriate.

Tabby uses different factors to determine whether orders are approved and your spending limit may vary based on the store where you are shopping. Our Customer Service team is not able to change the automated outcome of the approval decision.

Here’s what we recommend you to try to make a successful payment:

  • Try placing your order through the Tabby app. 
  • Make sure that you have the latest version of Tabby’s app.
  • Make sure that you have sufficient funds.
  • Make sure that you entered all card information correctly.
  • Try again with another card or Apple Pay.

How can I increase my chances of getting approved?

  • Make sure you have only one Tabby account created.
  • A good payment history with Tabby can improve your chances of being approved for more purchases as well as how long you've been using Tabby to shop.
  • If you have negative balances on unpaid purchases, it might help to pay them off to possibly increase your approval chances.
  • The total amount in the shopping cart may be too high, so try to remove an item(s) and try again.

Every time you use Tabby we are making a new decision. If your purchase was declined previously that does not mean that your future purchases will continue to do so. You can always try paying with Tabby again.

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