FREQUENTLY ASKED QUESTIONS
Yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. It is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. Should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician.
IPL IS NOT SUITABLE FOR CHILDREN UNDER THE AGE OF 16, PREGNANT WOMEN, WOMEN WHO ARE MENSTRUATING OR LACTATING, PEOPLE WITH EPILEPSY, SKIN CANCER, HEMANGIOMA, OR MEDICAL SKIN CONDITIONS SUCH AS ALLERGIC DERMATITIS, PSORIASIS, OR ECZEMA. THE IPL HANDSET SHOULD NOT BE USED ON BROKEN SKIN, BLISTERS, WOUNDS, SCARS, MOLES, DARK SPOTS, VERY DARK SKIN TONES, SUNBURNT AREAS, OR AREAS THAT HAVE UNDERGONE PLASTIC SURGERY.
The device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5J/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.
Yes, your IPL handset will come with a one year warranty.
After completing your IPL treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. Results may vary from person to person.
You can use IPL to remove unwanted hair from anywhere on your body except near or around your eyes. You should also avoid prosthetic areas and areas that have undergone plastic surgery.
IPL works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.
According to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results. Treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. Results vary from person to person.
No, using it more often than recommended will not give you faster results and may cause skin irritation. It is recommended that you use your IPL handset once a week for 12 weeks and then once every 4-8 weeks, or as necessary, for touch-ups to prevent hair from growing back.
Yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. The hair left behind will give off a burning smell as the IPL transfers heat to it.
There are three phototherapy settings for you to choose from depending on what you would like to treat. Red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. Blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. Green light treatment is used for tightening the skin and reducing the visibility of pores.
It only weighs 68g and is compact for convenient home-use or travel.
Step 1: Scan the QR code in your manual and download the application on your phone.
Step 2: Connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report.
Step 3: Choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. Watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.
Step 4: Use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion.
Step 5: Repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.
Yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. It is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. Should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.
THE LUMINUS CO™ MICRODERMABRASION KIT IS NOT SUITABLE FOR CHILDREN UNDER THE AGE OF 16, PREGNANT WOMEN, WOMEN WHO ARE MENSTRUATING OR LACTATING, PEOPLE WITH EPILEPSY, SKIN CANCER, HEMANGIOMA, OR MEDICAL SKIN CONDITIONS SUCH AS ALLERGIC DERMATITIS, PSORIASIS OR ECZEMA. THE LUMINUS CO™ MICRODERMABRASION KIT SHOULD NOT BE USED ON BROKEN SKIN, BLISTERS, WOUNDS, SCARS, MOLES, DARK SPOTS, VERY DARK SKIN TONES, SUNBURNT AREAS, OR AREAS THAT HAVE UNDERGONE PLASTIC SURGERY.
Yes, your microdermabrasion kit will come with a one year warranty.
There are four beauty head attachments included in your kit.
Beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas.
Beaty head attachment 2 micro-crystal coated for exfoliation.
Beauty head attachment 4 is for smaller, harder-to-reach areas.
It only weighs 123g and is compact for convenient home-use or travel.
We offer FREE shipping worldwide.
Due to border closures we do not currently deliver to the following destinations:
Afghanistan, Azerbaijan, Bahamas, Belize, Bolivia, Brunei, Cape Verde, Cayman Islands, Comoros, Dominica, Eswatini, Guinea-Bissau, Guyana, Iraq, Kazakhstan, Laos, Libya, Martinique, New Caledonia, Nicaragua, Pakistan, South Sudan, St. Kitts & Nevis, St. Vincent & Grenadines, Sudan, Tajikistan, Turkmenistan, Uzbekistan, Venezuela, Yemen
Shipping typically take 5-7 business days.
Estimated shipping times do not include clearance or customs delays and are subject to stock availability.
You can find more details on our shipping and handling policy here: Shipping & Handling
You can select your preferred payment method at checkout. We accept secure payments via Credit Card, Debit Card, and Apple Pay.
Your 100% satisfaction is important to us. We offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. We also offer a 30-day return policy subject to the terms and conditions outlined in our Returns Policy. You can find more details on this here: Returns Policy
We do not offer exchanges. The fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.
Items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method for the goods. We will ship your package within 5-7 business days. Our support team is always happy to guide you at any step!
Our support team is always happy to guide you at any step! International taxes might be applied depending on your country's import taxes policy. Import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. LUMINUS CO is in no way responsible for any customs or import charges. Taxes, import charges, and customs are the sole responsibility of the customer.
Postpay is a payment solution that allows you to split your purchase amount into instalments with absolutely zero interest and no fees!
Select Postpay on checkout and your total purchase will be split into [X] equal instalments. The first instalment is processed immediately and we deliver your order as normal, so you can enjoy now and pay later.
The remaining instalments are collected automatically on your debit/credit card thereafter. Absolutely no interest and zero fees are charged as-long-as all repayments are processed successfully on time.
To use Postpay, you must be over 18 years old and have a valid [Emirates and/or Saudi] ID Card and [UAE/KSA] mobile number.
Select Postpay on checkout and they sign you instantlyy as you checkout!
With LUMINUSCO you can Postpay up to AED 6,000
There is absolutely no interest and zero fees when using Postpay.
Postpay does their best to give you the benefit of the doubt and they will process the payment at the latest hour on the agreed date. However, if Postpay cannot process the payment due to insufficient funds then late fees will apply as indicated in their terms (https://postpay.io/terms)
Postpay accepts all major debit and credit cards (i.e. Mastercard, Visa). Please note that Postpay does not accept any prepaid cards.
Postpay performs a soft credit check to understand the repayment capability of each customer, this in turn has no impact on your credit rating.
If you do find yourself in this situation then please reach out to Postpay support team and one of their dedicated responsible spending advisors will look into the options they have available.
In short, yes of course! As long as the total amount on checkout does not exceed the limit of AED 6,000.
We call this a partial refund. Once you return the items we will issue you a partial payment refund and Postpay will automatically update the instalment plan by deducting the refunded amount from the last instalment in reverse. If the refund amount exceeds the total due, then Postpay will refund you the outstanding balance to the payment method linked to that instalment. Otherwise, your upcoming payments will continue to be collected until the remaining balance is paid off. You can see all relevant details (per instalment) on the customer dashboard (https://dashboard.postpay.io/) in the purchases section.
We call this a full refund. Once you return the items we will issue you a full payment refund and Postpay will refund you all the instalments you have already paid and cancel all upcoming payments. You can see all relevant details of full refunds on the customer dashboard (https://dashboard.postpay.io/) in the purchases section in the canceled tab.
During the approval process Postpay performs authorizations on the debit/credit card you have entered. Some banks reflect this pre-authorization as a notification but please note that this amount is not captured. If you have any doubts please contact our support team (firstname.lastname@example.org)
Your security is of utmost importance - Postpay is a PCI DSS compliant company which means that they undergo strict compliance tests from the the Payment Card Industry (PCI) to ensure that your data is safely stored in our systems. Please visit Postpay's PCI DSS page (https://postpay.io/pci-dss) to learn more.
Postpay aims to provide the maximum of eligible customers their service, that being mentioned they do perform real-time credit risk assessments and fraud checks throughout the process. If you are not approved, then there a few things to consider:
- Do you have sufficient funds to pay for the first immediate instalment?
- How many ongoing instalments do you have with Postpay?
Please contact email@example.com for any further support