90 DAY 100% MONEY BACK GUARANTEE

We are certain that you will love your IPL Home Hair Removal Device and your satisfaction is very important to us. That’s why we’re offering you a 90-day 100% money-back guarantee in the odd event that you don’t see results.  

 

STEP 1: TAKE A 'BEFORE' PHOTO
Take a photo of the area you plan to treat before shaving for your first session.
 
STEP 2: TAKE WEEKLY PROGRESS PICTURES
Take photos of the area you are treating every week before you shave for your weekly sessions. You will need at least 6 time and date stamped photos, over a consecutive 6 week period, to show that you have used your IPL device consistently throughout your 12-week treatment journey. 
 
STEP 3: EMAIL US
If you haven’t seen any results in 6 consecutive weeks just e-mail us the photos at info@luminusco.com and wait for a member of our customer support team to assist you with the return and refund process.
  
STEP 4: RETURN THE PRODUCT
Refunds will be processed in the original form of payment as soon as we receive the IPL device back from you.
Your returns must include your name and order number on the return package. We will not be responsible for packages that go missing in transit so we suggest using a tracked service when sending returns.
Please send all returns to:
IMPERO FZC
9854 NATIONAL BLVD #1282
LOS ANGELES CA 90034

 

 

 TERMS AND CONDITIONS

- The 90-day 100% money-back guarantee is only valid on the IPL Home Hair Removal Handset.

- You must use your IPL device for a minimum of 6 weeks from the date of delivery.

-All photos must include valid date and time stamp.

-Applications for returns will not be accepted after 90 days from the date of delivery.

-In the case that your return application does not meet our return criteria as stated in our money-back guarantee policy above, you will not be eligible for a refund. Incomplete return claims will not be eligible for return or refund.

-If your return application is approved, you will be refunded the purchase price as it was at the time of your order.

-Your refund will be processed once we receive your IPL device at the return address provided above.

-The success of your treatment depends on how consistently you use the IPL handset so we recommend that you read, understand, and follow the user guide before beginning your treatment journey.

-In the case that our customer service team determines that the IPL handset was not used consistently or correctly, the return and refund application will not be approved for return or refund.


-Luminus Co reserves the right to reject a refund in the event that the supporting evidence provided to us within a return and refund application is incomplete, illegible, or insufficient.


-Customers who are approved for return and refund are responsible for the cost of returns. Postage costs will not be refunded.


-All returns must include your name and order number on the return package. We will not be responsible for packages that go missing in transit so we suggest using a tracked service when sending returns.

-Refunds will be processed within 3 business days after the returned item has been received by our customer service team.

If you’ve taken before and after photos and you’re happy with your results we would love to see them in the reviews!